Terms of service

Terms of Service

Overview

Welcome to Lunara Living. Throughout these Terms of Service, “we,” “us,” and “our” refer to Lunara Living. We operate this online store and website, including all information, products, services, and features available through it.

By visiting our website, browsing our products, or purchasing from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. Online Store Terms

By using our website, you confirm that you are legally able to enter into a purchase agreement under the laws applicable to you.

You agree not to use our website or services for any unlawful or unauthorized purpose.

We reserve the right to refuse service, cancel orders, or restrict access to our website where reasonably necessary, including in cases of suspected fraud, misuse, or violation of these Terms.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, colors, and other information displayed on our website are accurate.

However, colors may appear slightly different depending on your device or screen settings. Product measurements may also have minor variations.

We reserve the right to correct errors, update product information, or change product availability at any time without prior notice.

3. Prices and Payments

All product prices are displayed on our website at the time of purchase.

Prices may change without notice. Any applicable taxes, customs duties, import charges, or other fees may depend on the customer's location and applicable laws.

Payment must be successfully completed before an order can be processed, unless another payment arrangement is specifically offered by us.

4. Orders

After you place an order, you may receive an order confirmation by email.

An order confirmation does not necessarily mean that the order has been accepted or shipped. We reserve the right to cancel or decline an order when necessary, including because of product availability, pricing errors, payment issues, suspected fraud, or other circumstances.

If we cancel an order after payment has been received, we will provide an appropriate refund.

5. Shipping and Delivery

We ship orders to the locations available at checkout.

Delivery times are estimates and may vary depending on the destination, shipping method, customs processing, carrier delays, weather, holidays, or other circumstances outside our control.

Customers are responsible for providing accurate shipping information. We are not responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer.

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country.

6. Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy.

Please review that policy before making a purchase. Eligibility for a return or refund may depend on the product, condition of the item, reason for return, and applicable laws.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We cannot guarantee cancellation once an order has entered processing or has been shipped.

If an order has already shipped, the customer may need to follow our return procedure.

8. Intellectual Property

All content on this website, including logos, text, graphics, product descriptions, images, designs, and other materials, is owned by or licensed to Lunara Living or its respective owners and may be protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without prior written permission.

9. Third-Party Services and Links

Our website may use third-party services, applications, payment providers, shipping providers, or links to external websites.

We are not responsible for the content, policies, availability, or practices of third-party websites or services. Your use of third-party services may be subject to their own terms and policies.

10. Prohibited Uses

You agree not to use our website to:

Violate any applicable law or regulation.
Engage in fraudulent or unauthorized transactions.
Attempt to interfere with the security or operation of our website.
Upload or transmit harmful software or malicious code.
Collect or misuse another person's personal information.
Use our website for unlawful, abusive, or unauthorized purposes.

11. Disclaimer

We provide our website and services on an “as available” basis to the extent permitted by applicable law.

We do not guarantee that our website will always be uninterrupted, secure, error-free, or available at all times.

Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Lunara Living will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will become effective when the updated Terms are posted on our website. Your continued use of our website after changes are posted means that you acknowledge the updated Terms.

14. Governing Law

These Terms of Service are governed by the applicable laws and regulations relevant to our business and the transaction, subject to any mandatory consumer-protection rights that apply to you.