Refund policy

Return & Refund Policy

At Lunara Living, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we will do our best to resolve it quickly.

Returns

We accept eligible return requests within 30 days of delivery.

To qualify for a return, the item must:

Be unused, unworn, and in its original condition.
Be returned with its original packaging, tags, and accessories where applicable.
Include proof of purchase or your order number.

Items that have been used, worn, washed, damaged after delivery, or returned without their original packaging may not be eligible for a refund.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

Your order number.
Clear photos or a video showing the issue.
Photos of the product and packaging when relevant.

After reviewing your request, we may offer a replacement or refund. If the issue was caused by an error on our part or by a defective product, we will provide an appropriate resolution.

Change-of-Mind Returns

If you simply change your mind about a purchase, you may request a return within 30 days of delivery, provided the product meets our return conditions.

Return shipping costs for change-of-mind returns are the responsibility of the customer unless otherwise stated.

Non-Returnable Items

Certain products may not be eligible for return, including:

Personalized or customized products.
Items marked as final sale.
Products that have been used, worn, washed, or damaged by the customer.
Products that cannot be resold for hygiene or safety reasons.

If a product has specific return restrictions, those restrictions will be stated on its product page.

How to Request a Return

To request a return, contact our customer support team with:

Order Number:
Product Name:
Reason for Return:
Photos/Videos: (if applicable)

Please do not send an item back without receiving return instructions from us first.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method unless another arrangement has been agreed upon.

Please allow 5–10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time for the refund to appear in your account.

Original shipping charges are generally non-refundable unless the return is due to an incorrect, defective, or damaged item.

Exchanges

If you receive a defective, damaged, or incorrect item, we may offer a replacement where available.

For size or preference-related exchanges, availability and return shipping costs may apply.

Late or Missing Refunds

If you have been approved for a refund but have not received it after the expected processing period, please check with your bank or payment provider first.

If you still have not received your refund, contact us with your order details so we can assist you.

Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing your order.

Because orders may be processed quickly for fulfillment, cancellation may not be possible once an order has entered processing or shipment.

If the order has already shipped, you may need to follow our return procedure instead.

International Returns

For international orders, customers may be responsible for return shipping costs, customs charges, duties, or other fees unless the return is caused by an incorrect, defective, or damaged item.

International refund processing times may vary depending on the customer's payment provider and location.