Shipping policy

Shipping Policy

At Lunara Living, we work to process and deliver your orders as quickly and smoothly as possible. Please review the information below before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

During busy periods, holidays, product launches, or promotional events, processing may take a little longer.

Once your order has been shipped, you will receive tracking information when available.

2. Shipping Times

Estimated delivery times depend on your destination, shipping method, product availability, and the shipping carrier.

Typical estimated delivery times are:

Standard Shipping: 7–20 business days
Express Shipping: 5–12 business days, where available

These are estimates and are not guaranteed delivery dates.

3. International Shipping

We may ship to customers in various countries and regions where shipping is available.

International delivery times can vary because of customs clearance, local carriers, weather, holidays, and other factors outside our control.

Some products may not be available for shipping to certain countries or locations.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the destination, product, shipping method, and applicable shipping rates.

From time to time, we may offer free shipping or promotional shipping rates. Any applicable offer will be displayed on our website or at checkout.

5. Tracking Your Order

When tracking is available, we will provide tracking information after your order has been shipped.

Please allow some time for tracking information to become active after the package is handed to the carrier.

You can use the tracking information provided to check the progress of your shipment.

6. Delayed Orders

Delivery times are estimates and may be affected by circumstances outside our control, including:

Customs delays
Carrier delays
Severe weather
Public holidays
High shipping volumes
Incorrect or incomplete shipping information
International shipping restrictions

If your order is delayed, please contact us and we will assist you as much as reasonably possible.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you provide an incorrect or incomplete address and the package cannot be delivered, additional shipping costs may apply if reshipment is available.

Please contact us as soon as possible if you notice an error in your shipping information.

8. Lost or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the local carrier.

If you still cannot locate the package, contact us so we can help investigate the shipment.

For packages that are confirmed lost in transit, we will review the situation and determine an appropriate resolution based on the circumstances and applicable carrier policies.

9. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the customer's responsibility.

Lunara Living is not responsible for delays caused by customs processing or for charges imposed by the destination country's authorities.

10. Multiple Products in One Order

If an order contains multiple products, items may occasionally be shipped separately depending on product availability, warehouse location, or fulfillment arrangements.

You may therefore receive more than one package for a single order.